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LANDO HYPERMARKET

Famous And Renowned Throughout The Land

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+254 716 354 589
info@hypermarket.co.ke
Nairobi, Kenya

Terms & Conditions

Please read these terms carefully before using our services.

Last Updated: January 15, 2025
HomeTerms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") govern your use of the Lando Hypermarket website and services. By accessing or using our website, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

Account Registration

When you create an account with us, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information promptly
  • Keep your password confidential
  • Notify us immediately of any unauthorized account use
  • Be responsible for all activities under your account

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

Products and Pricing

Product Information

We strive to display our products accurately. However, we do not warrant that product descriptions, images, or pricing are error-free. We reserve the right to correct errors and change information without prior notice.

Pricing

All prices are in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise. We reserve the right to modify prices at any time. In case of a pricing error, we may cancel the order and issue a refund.

Availability

Products are subject to availability. If an item is out of stock, we will notify you and provide options for backorder or cancellation.

Orders and Payment

Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason. Order confirmation does not constitute acceptance until payment is processed.

Payment Methods

We accept the following payment methods:

  • M-Pesa
  • Visa and MasterCard credit/debit cards
  • Cash on Delivery (selected areas)

Order Cancellation

You may cancel your order within 1 hour of placement for a full refund. After that, cancellation may not be possible if the order is being processed.

Delivery Terms

Delivery Areas

We deliver to select areas in Nairobi and surrounding regions. Please check your zip code for delivery availability.

Delivery Times

Estimated delivery times are provided at checkout. While we strive to meet these estimates, delays may occur due to factors beyond our control.

Delivery Charges

Delivery fees are calculated based on your location and order value. Free delivery may be available for orders above a certain amount.

Returns and Refunds

Our return policy allows you to return eligible items within 7 days of delivery. Conditions apply:

  • Items must be unused and in original packaging
  • Perishable goods cannot be returned unless defective
  • Refunds are processed to the original payment method
  • Return shipping costs may apply

For detailed information, please see our Returns Policy.

User Conduct

You agree not to use our website to:

  • Violate any laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful code or malware
  • Interfere with website operations
  • Engage in fraudulent activities
  • Harvest or collect user information

Limitation of Liability

To the maximum extent permitted by law, Lando Hypermarket shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the products in question.

Intellectual Property

All content on this website, including logos, text, images, and software, is the property of Lando Hypermarket and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written consent.

Governing Law

These Terms shall be governed by the laws of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Nairobi, Kenya.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of modified Terms.

Contact Information

For questions about these Terms, please contact us:

Lando Hypermarket
Nairobi, Kenya